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Messaging & Conversations
HiveCare’s Messaging is where your team communicates in real time, on both web and mobile — see Messaging on Mobile for the app version.
Starting a conversation
- Go to Messaging.
- Select New message.
- Choose one teammate for a direct message, or several for a group conversation.
- Type your message and send.
While in a conversation
- Messages appear in real time for everyone in the conversation — no need to refresh.
- Use the conversation list on the left to switch between chats.
- Unread conversations are marked so you can catch up quickly.
Notifications for messages
New messages trigger a notification (in-app and, on mobile, push) unless you’ve muted that conversation. See
Notifications Center and Enable Push Notifications.
Staying professional and compliant
Because HiveCare is used in healthcare settings, treat conversations as part of your organization’s records: content sent through Messaging may be retained as part of your organization’s compliance record, the same way other clinical records are. Avoid sharing anything you wouldn’t want to be part of that record. Only administrators can review historical activity through Audit Records.
