How can we help?
How to Log In
Web
- Go to your organization’s HiveCare web address.
- Enter your email and password.
- Select Log in.
Mobile
- Open the HiveCare app.
- Enter your email and password.
- Tap Log in.
Logging in from a new device
The first time you log in from a device HiveCare doesn’t recognize, you’ll be asked for a verification code sent to your email in addition to your password. Enter the 6-digit code from that email to finish logging in. This protects your account even if your password alone is ever compromised.
Once a device is verified, you won’t need a code again on that device unless you log out and back in after a long time, clear your browser/app data, or an admin revokes that device from Security.
Tip: you can see and manage every device and active session tied to your account from Profile → Security. If you don’t recognize a device in that list, revoke it and change your password immediately.
If you can’t log in
See Why can’t I log in? for the most common causes and fixes.
