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Create Your HiveCare Account
HiveCare accounts are invite-only: you can’t sign up on your own. An administrator at your organization creates your account and HiveCare emails you an invitation to set it up.
1. Get your invitation email
Ask your organization’s admin to add you as a team member if you haven’t received an email from HiveCare yet. The email arrives at the address your admin entered, so check your spam folder if it doesn’t show up within a few minutes.
2. Set your password
- Open the invitation email and select Set your password.
- Choose a strong password. It must meet HiveCare’s minimum requirements (length and complexity) — the screen tells you exactly what’s missing if your choice doesn’t qualify yet.
- Confirm the password and submit.
Note: The invitation link is single-use and tied to your email address. If it has expired, ask your admin to resend the invitation rather than requesting a new one yourself.
3. Accept the Terms and Privacy Policy
The first time you log in, HiveCare asks you to accept the current Terms of Service and Privacy Policy. You can’t use the app until you accept — this is required for every user, since HiveCare handles sensitive health-related information.
4. Finish onboarding
Complete the short onboarding steps (basic profile info) and you’re in. See Complete Your Profile Setup for details, and Understanding the Dashboard for what to do next.
One account, multiple organizations
If you’re later invited to a second organization on HiveCare, you don’t create a new account — the same login works across all organizations you belong to, and you can switch between them from your profile menu.
