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Mobile App Login Guide
Logging in
- Open the HiveCare app.
- Enter the email and password your administrator set up for you (or that you set during account creation).
- Tap Log in.
First login on a new phone
Since your phone is a device HiveCare hasn’t seen before, you’ll be asked for a verification code emailed to you, in addition to your password. Check your email, enter the 6-digit code, and you’re in. After this, that phone is remembered and you won’t need a code again unless it’s revoked or unused for a long time.
Biometric unlock
If your device supports Face ID, Touch ID, or fingerprint unlock, HiveCare may offer to use it after your first successful login, so you don’t have to type your password every time. This only unlocks an existing logged-in session on your device — it doesn’t replace your password for a new login elsewhere.
Staying logged in
HiveCare keeps you logged in on mobile until you explicitly log out, change your password (which signs out every other session), or an administrator revokes that session from Security.
