How do I delete my account?

You can request deletion of your HiveCare account at any time, from inside the app or through a public page — you don’t need the app installed to start the process.

What “deleting your account” means

  • Your personal identity (name, email, password, photo, devices, sessions) is permanently erased.
  • Clinical content you were part of (messages, attachments in your organization’s conversations) is kept as part of your organization’s record — this is required by healthcare recordkeeping rules (HIPAA) and protects the other people in those conversations. Your name is replaced with “Former member” wherever it appears.
  • The audit log (a compliance record of account activity) is kept intact but no longer shows your personal information — only an internal reference that can’t be traced back to you.

In short: you are deleted; the organization’s records don’t disappear with you.

In-app: how to request it

  1. Go to Profile → Settings.
  2. Scroll to the collapsed Danger Zone at the bottom and select Delete my account.
  3. You’ll be offered the option to export a copy of your data first — do this if you want a personal record before proceeding.
  4. Verify it’s you: re-enter your password, then enter a one-time code sent to your email. This double check exists so no one can delete your account just by having access to a device you left logged in.
  5. Confirm: type the confirmation phrase or your email address exactly as shown. This is a deliberate, hard-to-trigger-by-accident step.

The 30-day grace period

Once confirmed:

  • Your access is suspended immediately — all sessions and push tokens are revoked, so no new activity can happen on your account.
  • Your account is not deleted yet. You have 30 days to change your mind.
  • You’ll get an email with a cancel link — selecting it (and confirming on the page that opens) restores your account, no questions asked.
  • Your organization’s administrator is also notified.

After 30 days, a background process permanently and irreversibly anonymizes your identity, as described above. You’ll receive one final confirmation email right before this happens.

If you already uninstalled the app

You can still request deletion, or ask us to do it for you, by emailing support@hivecareapp.com from the address on your account.

A few things worth knowing

  • If you’re the only Administrator in your organization, HiveCare blocks the deletion until another Administrator is assigned — an organization can’t be left without anyone to manage it. See User Roles & Permissions.
  • Belonging to more than one organization? Deleting your account removes you from all of them. If you only want to leave a single organization and keep using HiveCare elsewhere, ask that organization’s administrator to remove your membership instead — see Team Management.
  • If you’re re-invited to HiveCare later, you can create a new account with the same email — deletion frees it up rather than blocking it forever.

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