How can we help?
Reset Your Password
From the login screen
- Select Forgot your password? on the login screen.
- Enter the email address associated with your account.
- Check your inbox for a password-reset email and select the link inside it. For your security, this link is single-use and expires after a short time.
- Choose a new password that meets the minimum strength requirements and confirm it.
For privacy, HiveCare always shows the same confirmation message after you submit your email, whether or not an account exists for it. If you don’t get an email, double-check the address you used and your spam folder before trying again.
While logged in
If you’re already logged in and just want to change your password:
- Go to Profile → Security.
- Select Change password.
- Enter your current password and your new one.
After resetting your password
Changing your password ends every other active session on every device — you’ll need to log in again everywhere else. HiveCare also sends you a confirmation email so you know if a password change wasn’t actually you.
Still stuck?
See How do I reset my password? in the FAQ, or contact support.
