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Syncing Data Between Devices
HiveCare keeps your account in sync across every device you use — web, iOS, and Android — because everything lives on the server, not on any one device.
What syncs automatically
- Conversations and messages, including read/unread status
- Notifications
- Team, roles, and organization data
- Your profile and preferences (including language)
There’s nothing to manually export or transfer: log in with the same account on a new device and everything you have access to is already there.
Multiple devices, one account
You can be logged in on more than one device at the same time (for example, your laptop and your phone). Each device that isn’t yet recognized will go through the new-device verification once. After that, both stay signed in and in sync independently.
Managing your devices
Go to Profile → Security to see every device and session tied to your account. From there you can revoke access for a device you no longer use or don’t recognize — that device will need to log in (and verify) again to regain access.
If something looks out of sync
- Pull to refresh (mobile) or reload the page (web).
- Check your internet connection — sync happens in real time but needs connectivity.
- If it persists, see Mobile App Troubleshooting or contact support.