Common Errors and Fixes

Error / Symptom	Likely cause	Fix
“Invalid email or password”	Typo, wrong case, or wrong account	Re-check credentials; use Reset Your Password if unsure
Asked for a code that never arrives	Email delayed, spam filter, or wrong email on file	Check spam; confirm your email with your admin; request a new code instead of reusing an expired one
“Your account is pending deletion”	A deletion request is in its 30-day grace period	Use the cancellation link in the email HiveCare sent when the deletion was requested, or see How do I delete my account?
“Your access has been suspended”	An admin deactivated your membership	Contact your organization’s administrator
Repeated login failures / temporary lockout	Too many incorrect attempts in a short time	Wait a few minutes, then retry with correct credentials or reset your password
Messages not updating in real time	Lost connectivity, or app needs a refresh	Check your connection; refresh/reload; see Syncing Data Between Devices
Not receiving push notifications	Device permissions, battery optimization, or muted conversation	See Enable Push Notifications
App crashes on open	Outdated version or corrupted local cache	Update the app; if that fails, uninstall/reinstall — your data is safe on HiveCare’s servers
Missing a menu item (e.g., Audit Records, Team Management)	Your role doesn’t include that permission	See User Roles & Permissions; ask your admin
Can’t remove/demote a team member	They’re the organization’s last Administrator	Assign a new Administrator first — see Team Management

Didn’t find your issue here?

Contact support with as much detail as you can — the exact error text, what you were doing, and your device/app version.