How can we help?
How do I contact support?
Reach us at support@hivecareapp.com — this works even if you’ve been logged out, suspended, or have uninstalled the app.
To help us resolve your issue faster, include:
- Your account email
- Your organization’s name
- Whether you’re on web, iOS, or Android (and the app version, found in Settings → About)
- What you expected to happen vs. what actually happened
- A screenshot, if it’s a visual issue
In-app (if you can log in)
Some organizations also enable a Help or Support option inside Settings, which pre-fills some of the details above for you.
Response times
Support responds by email, typically within one business day. Security or account-access issues (like being locked out or a suspected compromised account) are prioritized.
