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HiveCare is Not an Emergency Service
HiveCare is designed to help clients, family members, and care agencies communicate. It is not an emergency communication service and should never be used for urgent medical situations.
If you are experiencing a medical emergency or another situation that requires immediate assistance, call 911 (or your local emergency number) immediately.
Messages May Not Be Delivered Immediately
Although HiveCare helps you stay connected with your care agency, messages are not guaranteed to be delivered, received, or read instantly.
Message delivery can be affected by:
- Internet or mobile network issues
- Device or notification settings
- Temporary service interruptions
- Other technical problems
Because of this, you should never assume that a message has been seen or answered right away.
Use the Phone for Urgent Matters
If you need an immediate response or confirmation about something that cannot wait, contact your care agency by telephone or use another appropriate emergency communication method.
HiveCare should only be used for routine communication and non-urgent updates.
