Effective: August 05, 2026.
This Refund & Cancellation Policy explains how subscription payments, billing, renewals, cancellations, and refunds are managed for HiveCare. By subscribing to HiveCare, customers agree to the billing practices described in this policy.
Subscription Payments
HiveCare is a subscription-based software platform that provides secure communication and collaboration tools for home healthcare organizations. Access to HiveCare is provided through a paid subscription, which may be billed on a monthly or annual basis depending on the selected plan.
Subscription access begins once payment has been successfully processed and the organization’s account has been activated.
Billing and Automatic Renewals
Subscriptions may renew automatically at the end of each billing cycle unless canceled before the next renewal date. The applicable billing cycle and renewal schedule are determined by the subscription plan selected during purchase.
Customers are responsible for maintaining accurate and up-to-date billing information to avoid interruptions to their subscription or payment processing.
Subscription Cancellation
Customers may cancel their HiveCare subscription at any time.
Once a subscription has been canceled, no future renewal charges will be processed. Unless otherwise stated, access to HiveCare will remain available until the end of the current paid billing period, after which the subscription will expire.
Canceling a subscription does not automatically entitle the customer to a refund for payments that have already been processed.
Refund Policy
Because HiveCare is a digital software service, subscription payments are generally non-refundable once they have been successfully processed.
Refunds are not provided for the unused portion of an active billing period following cancellation. However, refund requests may be reviewed on a case-by-case basis in situations such as:
Duplicate payments or accidental multiple charges.
Billing errors caused by HiveCare or its payment processor.
Other exceptional circumstances determined at HiveCare’s sole discretion.
Submitting a refund request does not guarantee that a refund will be issued.
Payment Disputes
If a customer initiates a payment dispute, chargeback, or claim through their bank, credit card provider, or payment processor, the matter will be handled according to the policies and procedures of the applicable financial institution.
Customers are encouraged to contact HiveCare before initiating a dispute so that billing concerns can be reviewed and, whenever possible, resolved directly.
Billing Support
For questions regarding subscription payments, billing, cancellations, or refund requests, please contact our billing team at billing@hivecareapp.com.
Policy Updates
HiveCare may update this Refund & Cancellation Policy from time to time to reflect changes to our services, subscription plans, payment providers, billing practices, or applicable legal requirements.
Any updates will be published on this page with a revised effective date. Continued use of HiveCare after changes become effective constitutes acceptance of the updated policy.
